Shipping & Returns
If you order before 12PM your order will begin processing the same business day. If you order after 12PM, your order will begin processing the next business day. Processing can take 1-3 business days before it is dispatched.
All orders are given a UPS, FedEX or USPS tracking code once dispatched. You will receive tracking information within 2-3 business days after placing your order.
Our shipping times average 7-12 business days for US, Canada and European orders for our 200A arc welder. For other products, specific delivery times can be found on the individual pages.
Please note that further delays of up to 10 business days are possible due to COVID-19.
To improve this, we are constantly seeking out arrangements with local fulfilment centres, and will keep this page updated once things change.
Orders are either dispatched from our North American or Asian fulfilment centres, depending on stock levels and which is the faster shipping for you.
We do not deliver to PO BOX addresses, so do not enter a PO BOX address at checkout. Thank you.
Cancelling Your Order
If you wish to cancel your order, please contact us at firstname.lastname@example.org within 4 hours of ordering on our website and you'll receive a full refund. If you take longer than 4 hours then we cannot guarantee a full refund because it may have been shipped out.
All orders are eligible for returns and refunds within 30-days after receiving your product. People's circumstances differ, so if you have any trouble with your order please complete the form on the contact page at your earliest convenience. At this moment, the customer is responsible for paying the shipping fees for returns.
If after 30 days you have still not received your order, we will fully refund you, no questions asked.
If your order is damaged or faulty, please get in touch by contacting us at email@example.com as each case is different and we will work to find a solution.